RETURNS & EXCHANGE POLICY

HAVE SOMETHING YOU WANT TO RETURN/EXCHANGE?

1- RETURNS POLICY

We want you to be able to buy with confidence from us. So if you buy something and you're not totally happy with it, we will be happy to refund you (minus original delivery costs), providing you process your return request HERE within 28 days of placing your order and the item is returned to us unused and in the same condition it was sent to you with all tags/labels and packaging attached. 

Once you have processed the return your request will be sent to our customer service team for approval. Approval is usually very quick but please allow up to 24hrs for this process to complete. Requests made over the weekend or on public holidays will be processed during the next working day. 

Once approval for your return has been made you will be issued with a returns Authorisation number (RMA) and customers will be supplied a link to download their tracked returns label.

Once we have received your return, we aim to process this within 48 hrs of receipt.

Just click HERE to process a return.

 

RETURNS ARE NOW FREE

We are so happy to now offer our customers a free tracked return service and free exchange shipping. Once your return request is approved you will receive an e-mail with your returns authorisation number and a link to process & download your free returns label. We operate a fair use policy on this service and therefore the free return is limited to one free exchange/return per order.  Return shipping costs for subsequent return requests from the same order will be the responsibility of the customer. For the customers who paid for their order using Paypal you may be able to recover up to €15.00 of any return shipping costs to us for those who have activated this feature in their Paypal account. You can find out more details about this by clicking on the Paypal banner below.

 

 

 

2- EXCHANGE POLICY

Currently we do not offer exchanges but will process a refund for items returned. For those customers looking to replace an item you will need to place a new order for that item separately. 

3- GUARANTEE 

All products from DIVERZ are brand new and guaranteed to be in working order when you receive them. If not we will replace the item (where possible) or offer you a full refund including postage and packing, providing the item is returned to us within 30 days of receiving it.